Terms and Conditions

1.1 The Solvia service ("Solvia", the "Service") is operated by Solvia Mentoring s.r.o., company registration no. (IČ) 29759617, registered office at Provazkova 20, Prague, Czech Republic ("we", "us", "our").

1.2 Contact: support@mysolvia.ai.

1.3 These Terms and Conditions ("Terms") form a binding agreement between you and us. By creating an account, purchasing a subscription or using the Service, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy.

1.4 If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and "you" refers to that organisation.

2.1 Solvia is an AI-powered assistant that provides sales scripts, objection-handling suggestions, coaching prompts, management guidance, motivational content and similar material, based on the sales methodology of Tomas Barta. The Service is delivered through a chat interface built on the BuddyPro platform, together with bonus content and support channels as described on our Pricing page.

2.3 Solvia does not provide legal, financial, tax, medical, psychological or other regulated professional advice. Nothing in the Service is a substitute for advice from a qualified professional.

2.4 Any statistics, testimonials, case studies or examples on our website describe individual experiences and are not a guarantee of income, revenue, conversion rates or any other outcome. Your results depend on many factors outside our control.

1. You must be at least 18 years old and legally able to enter into a contract.
2. You must provide accurate registration information and keep it up to date.
3. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at support@mysolvia.ai if you suspect unauthorised use.
4. One subscription is for one named user unless we expressly agree otherwise in writing. Sharing an account with other people is not permitted.

1. The Service is offered in subscription plans (currently Basic, Premium and Gold) with a monthly allowance of messages as shown on the Pricing page at the time of purchase.
2. A "message" is each request you send to Solvia. Unused messages do not roll over to the following month and are not refundable.
3. When your monthly allowance is exhausted, you may wait until the next billing cycle or upgrade your plan. We may offer top-ups at our discretion.
4. We may apply reasonable fair-use measures (for example rate limits) to protect the stability of the Service for all users.
5. We may change plan features, limits or prices for future billing periods. We will give you at least 30 days' notice by email or in the Service before any price increase applies to you. If you do not agree, you may cancel before the change takes effect.

1. Prices are stated in Malaysian Ringgit (RM) and are inclusive of applicable Czech VAT (DPH). We are separately responsible, as the supplying entity, for any Malaysian Sales and Service Tax (SST) or equivalent cross-border digital-service tax obligations arising from supplying the Service into Malaysia. This is handled by us and does not result in any additional charge to you beyond the displayed price.
2. Payments are processed by Stripe. We do not store your full card details. By subscribing you authorise us and Stripe to charge your chosen payment method.
3. Subscriptions renew automatically each month until cancelled. You will be charged on the same calendar day each month (or the last day of the month where applicable).
4. You can cancel at any time through the link in your confirmation email, your Stripe customer portal, or by contacting support. Cancellation takes effect at the end of the current billing period; you keep access until then. No partial refunds are given for the remainder of a billing period.
5. If a payment fails, we may suspend access until payment is received. We may terminate the subscription if payment remains outstanding for more than 14 days.
6. Promotional prices (for example launch discounts) apply for the period stated in the offer, after which the standard price applies unless we state otherwise.

1. Because the Service is digital content delivered immediately after purchase, subscription fees are non-refundable except as set out below or where required by applicable law.
2. First-time purchasers may request a full refund within 7 days of their first payment, provided they have sent fewer than 20 messages during that period.
3. If the Service is unavailable for a prolonged period due to our fault, we will, at our discretion, extend your subscription or refund a proportional part of the fee.
4. Refund requests should be sent to support@mysolvia.ai together with your account email and payment reference.

You agree not to:

• use the Service for any unlawful purpose or in breach of any applicable law, including consumer-protection, anti-spam, anti-bribery and data-protection laws applicable in your country and in Malaysia
• use output to deceive, harass, defraud or manipulate customers, or to make false or misleading claims about products or services
• enter into the Service personal data of third parties (for example your customers) unless you have a lawful basis to do so
• attempt to extract, reverse-engineer, scrape, copy or bulk-download the underlying knowledge base, prompts, model or content
• use the Service to build a competing product or to train another AI model
• resell, sublicense, share or make the Service available to third parties
• circumvent message limits, security measures or access controls
• upload malware or interfere with the operation of the Service or the BuddyPro platform
• generate content that is defamatory, discriminatory, sexually explicit, violent, or that infringes intellectual-property rights

We may suspend or terminate accounts that breach this section without refund.

1. The Service, including the Solvia name and logo, the software, the knowledge base, scripts, videos, bonus content, methodology and all other materials, is owned by us or our licensors (including Tomas Barta) and is protected by copyright, trade-mark and other laws.
2. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service and its content for your own internal business purposes during your subscription.
3. Your inputs. You retain ownership of the text and information you submit to Solvia ("Inputs"). You grant us a licence to process Inputs solely to provide and improve the Service for you, as described in our Privacy Policy.
4. AI outputs. Subject to these Terms, you may use the responses Solvia generates for you ("Outputs") in your own business, including with your customers. You acknowledge that Outputs are generated by AI, may be similar to Outputs generated for other users, and may not be protectable by copyright.
5. Bonus content (videos, PDFs, recordings) from Tomas Barta is for your personal use only and may not be redistributed, published or shared.

1. We aim to keep the Service available 24/7 but do not guarantee uninterrupted or error-free operation. Planned maintenance, updates, and factors beyond our control (including third-party AI providers, hosting or payment services) may cause downtime.
2. We may modify, add or remove features at any time. Where a change materially reduces the Service you have paid for, you may cancel and request a proportional refund for the remaining period.
3. We may discontinue the Service with at least 30 days' notice, in which case we will refund any prepaid fees for the period after discontinuation.

The Service relies on third-party providers, including the BuddyPro platform, Anthropic (AI model provider), Stripe (payments), Ecomail (email communication), and Google Analytics (website analytics). Your use of those services is subject to their own terms. We are not responsible for third-party services we do not control.

To the fullest extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that the Service or any Output will be accurate, complete, reliable, fit for a particular purpose, or produce any particular commercial result. Nothing in these Terms excludes warranties or guarantees that cannot be excluded under applicable consumer-protection law, including the Malaysian Consumer Protection Act 1999 where it applies to you.

1. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost business, lost data or reputational damage, arising from your use of, or inability to use, the Service or any Output.
2. Our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim.
3. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law.

You agree to indemnify and hold us, Tomas Barta and our affiliates harmless from any claims, losses or expenses (including reasonable legal fees) arising from your breach of these Terms, your Inputs, or your use of Outputs with third parties.

1. You may terminate by cancelling your subscription (clause 5.4).
2. We may suspend or terminate your access immediately if you materially breach these Terms, if required by law, or if your conduct poses a risk to us, other users or third parties.
3. On termination, your licence ends and we may delete your account data in accordance with our Privacy Policy. Clauses which by their nature should survive (including 8, 11, 12, 13 and 16) will survive termination.

We may update these Terms from time to time. We will post the updated version at https://mysolvia.ai with a new "last updated" date and, for material changes, notify you by email or in the Service at least 14 days before they take effect. Continued use after that date means you accept the updated Terms.

1. These Terms are governed by the laws of the Czech Republic, without prejudice to any mandatory consumer-protection rules of your country of residence that cannot be excluded by agreement.
2. We encourage you to contact us first at support@mysolvia.ai so that we can try to resolve any dispute informally. Consumers in Malaysia may also refer eligible claims to the Tribunal for Consumer Claims Malaysia (TTPM), regardless of where we are established.
3. Subject to the above, the courts of the Czech Republic (Prague) have exclusive jurisdiction over any dispute not resolved informally or before a competent consumer tribunal.