Privacy Policy

This Privacy Policy explains how Solvia Mentoring s.r.o. ("Solvia", "we", "us") collects, uses, stores and shares personal data when you visit https://mysolvia.ai, create an account, subscribe, or use the Solvia AI sales advisor (the "Service").

We are the data controller (data user under the PDPA) of your personal data. Contact details for privacy matters:

• Email: support@mysolvia.ai
• @Postal address: Provazkova 20, Prague, Czech Republic

This policy is drafted to comply with the Malaysian Personal Data Protection Act 2010 (as amended by the PDPA (Amendment) Act 2024) and, for users in the European Economic Area or UK, the GDPR / UK GDPR.

We do not intentionally collect sensitive personal data (e.g. health, religion, political opinions). Please do not enter sensitive data, or personal data of your customers, into the Service unless you are legally entitled to do so.

• Encryption

  Your user profile and conversations are encrypted in transit and at rest.

• No human access

  No member of our team, Tomas Barta, or the owners and staff of the BuddyPro platform can read the content of your conversations in the ordinary course of business.

• No AI training

  Your conversations are never used to train AI models — neither ours nor those of any third-party model provider.

• Personalisation only

  The AI system stores only key points, preferences and context needed to improve the relevance of your future responses.

Limited exceptions may apply only where strictly necessary to investigate abuse, security incidents, or where required by law, and any such access will be logged.

Solvia generates responses automatically using large language models provided by Anthropic. To do so, your messages are transmitted to Anthropic acting as our processor. Anthropic is contractually prohibited from using your data to train its models and retains it only for the short time required to process the request and detect abuse, unless a longer period is required by law.

Solvia does not make decisions that have legal or similarly significant effects on you. Its output is advisory, and you remain in control of how it is used.

We do not sell your personal data. We share it only with:

All processors are bound by written contracts requiring them to protect your data and use it only on our instructions.

Your data may be transferred to and processed in countries outside Malaysia (and, for EEA/UK users, outside the EEA/UK), including the United States, where Anthropic and Stripe process data. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, adequacy decisions, and the transfer conditions under section 129 of the PDPA. You can request a copy of the relevant safeguards by contacting us.

After the retention period ends, data is securely deleted or anonymised.

Under the PDPA and (where applicable) the GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data (subject to legal retention obligations)
• Restrict or object to certain processing, including direct marketing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

You may also lodge a complaint with the Personal Data Protection Department (JPDP) Malaysia (www.pdp.gov.my), the Czech Office for Personal Data Protection (ÚOOÚ), or, for other EEA/UK users, your local data protection authority.

To exercise any right, email support@mysolvia.ai. We will respond within 21 days (PDPA) or one month (GDPR). We may need to verify your identity first.

Deleting your account. You can delete your account and all conversation data at any time by unsubscribing directly in the app, or by requesting deletion directly in the chat with Solvia or via support@mysolvia.ai.

When you first visit our website, a cookie banner lets you choose which categories of cookies to accept:

• Strictly necessary cookies — required for the site and checkout to function (no consent needed);
• Analytics cookies (Google Analytics) — to understand how visitors use the site (only with your consent);
• Marketing cookies — to measure the effectiveness of our advertising (only with your consent).

You can change your preferences at any time via the cookie settings shown on the website, or through your browser settings. Blocking necessary cookies may affect site functionality.

We apply technical and organisational measures appropriate to the risk, including encryption in transit (TLS) and at rest, access controls, logging, secure development practices and vendor due diligence. No system is perfectly secure; if a data breach occurs that is likely to cause significant harm, we will notify the Personal Data Protection Commissioner (Malaysia) and/or the Czech Office for Personal Data Protection within the statutory timeframe, and affected users without undue delay, as required by the PDPA (as amended) and the GDPR.

The Service is intended for business users aged 18 and over. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

Our website may contain links to third-party sites (for example Stripe checkout, Lovable). We are not responsible for their privacy practices. Please review their policies.

We may update this Policy from time to time. The latest version is always available at https://mysolvia.ai with the "last updated" date. For material changes we will notify you by email or within the Service before they take effect.

Questions, requests or complaints about privacy: